Returns

• We have a 30 day Return policy for all non engraved orders.
• Any special order, engraved item or orders with 15 pieces or more are not eligible for return unless it is damaged or defective. In an event the product is engraved but damaged, we will replace the product for you. 
• Custom orders cannot be returned once confirmed. 
  
• Bulk orders are any orders that are 15 pieces and more that are not eligible for a return as we do place a special order with our vendors. 
• Engraving is done based on the exact text entered in the field for text. Any errors in the text will not be our responsibility and is non refundable. 
• If an engraving error has been made by us, we will replace the item at no charge or issue a full credit within 7days of notice after delivery. Please contact Customer Service at 844-341-3871 or email us at service@allsilvergifts.com

Returning Orders

• Please email us at service@allsilvergifts.com to request a return, so that we can send over a return form to be inserted in your package. Any returns made without a return authorization will not be accepted as we need to track returns. 

• We will get back to you within 24 hours with a return authorization and a return label to return the package back to us.

• If the order is engraved incorrectly, please wait to hear back from us before shipping the item back to us. We are not responsible for returns without an authorization confirmation from us

When packaging your merchandise for return:

• Please remember no returns can be accepted without a return authorization, regardless of the reason for return.

• Please re-use the original carton and packing material.

• Please email us at service@allsilvergifts.com to request a return. 

• We will email you a return form that needs to be put into the package and a return label to be used to return the package

• Place the merchandise, packing slip and return form inside the carton and seal the carton with appropriate packaging tape.